February 13, 2015
Welcome to our complaint resolution service.
Our objective is to help you resolve problems and issues you may be experiencing with an online casino.
Please observe the following guidelines when using this service:
You may submit an online casino complaint or issue you are unable to resolve on your own.
We will advise the respective online casino of your submission. Pending their agreement to cooperate, you will have an opportunity to discuss and resolve the issue via this forum.
The discussion may be made private at your request or at the request of the respective online casino. Additionally, we may opt to make the discussion private for various reasons.
For your safety and security, we ask that you DO NOT submit any sensitive personal information via this forum.
Your complaint or issue MUST BE GENUINE. Submitting a false claim will result in your account becoming permanently barred.
Please note: this service does have its limitations and we naturally cannot guarantee that your issue or problem will be resolved. We will however monitor the progress of your complaint and provide assistance whenever possible.
Thank you for your cooperation.
Gaming Guide Team
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